Esslinger Reviews

I recently purchased a Miyota/Citizen movement from Essingler.com to upgrade my LL Bean field watch. While the timepiece is not very expensive - perhaps $175 - it has great sentimental value to me as it was a gift from my late father.

Once I received the product from Essingler, it immediately was sent the same day to an out-of-town watchmaker by my local jeweler. I didn't learn that it wouldn't fit my watch until it was returned to me several weeks later despite the fact that the stated dimensional specs were the very same as the current movement in my watch.

Essingler refuses to take the movement back due to both a 7 day return window and a no-return policy on movements.While this may be the company's stated policy, it nonetheless is a bad policy, especially in cases where situational analysis should apply rather than obstinate adherence to black and white rules.

Almost all companies aligned with current market paradigms offer 30 day returns. A 7 day return policy is not only virtually unheard of today but impractical as it puts the consumer at a distinct disadvantage. In my case, the movement is exactly as received from the company - the packaging hadn't even been opened. While I couldn't care less about the $60.00 paid for the item, I feel strongly that Essingler's return guidelines are inequitable to consumers. Perhaps if their web site wording was something like "movement parts that have been opened and/or installed" cannot be returned, this would make a lot more sense.

There is an old business adage that "if the customer feels as if they are being treated unfairly, then they most likely are" Essingler's current BBB rating of 1 out of 5; an aggregate on-line rating of 3.2 out of 5; and many written comments by dissapointed customers clearly support this view.

I think I've written one review ever, so I am not one to complain. I recently bought ring remover spray and paid over $50.00 to have it shipped overnight. First of all, it took two days to receive the spray. Then, it didn't work. I even tried using the whole bottle and my ring didn't even budge. So, I contacted customer service and the person who responded to me, Brandon, was very rude and unprofessional. He told me to go to the ER to have the ring removed if it's an emergency, which it is not. Also, he did not offer any type of compensation for a product purchased that did not work.

They delivered super fast to me, their items are at good prices such as their spring bars and the general website is easy to navigate and well designed.

I've always had an incredible experience with essinger.com. I have purchased many watch parts, tools, and accessories from this site. They have great deals and better prices that others I've tried. They are a company that is designed for the watch industry so they expect that you probably know what you are after. This is a great place!

They sell fake tools for very high prices. I ordered Horofix tweezer, and what they sent is a generic cheap imitation and I paid $90.00 for it. They are dishonest, and do not respond to any inquiry or complaints!
Stay away from this site and keep your money in your pocket!

I wanted to order a bunch of watch tools, and unfortunately as I live in Australia everywhere I found had quite expensive shipping. I ended up ordering from Esslinger, as they were one of the companies with everything I needed, despite the shipping costing me US$20. When the order arrived one of the items (worth $15) was missing. I informed Esslinger customer service and they said they'd refund the item. I responded saying I'd much prefer a replacement as I don't want to spent $20 on shipping to reorder a $15 item. No response. Emailed them again expressing my disappointment with the situation. No response. What a joke. I'd strongly recommend getting watch tools elsewhere.

Fast delivery of Horofix Watch Case 5 Prong RM Screwdriver for Richard Mille Watch

for sure we will order form you again

Fast delivery of Horofix Watch Case 5 Prong RM Screwdriver for Richard Mille Watch

for sure we will order form you again

I needed a watch part and contacted Esslinger.com by email (no phone) to see if it was available. Several days later I received a response that it was an out of stock item and they ask to confirm the piece I was looking for. I sent the model of the watch and several pictures. A few days later I was given the part number, told it would take two to three weeks and to pay in advance. No problem paying in advance but the part number didn't work so I emailed back for help. It's been several days since that request an no response from Esslinger. My question is how do you get business when you are an online retailer and you don't respond to customers in a timely manner? I tried another online merchant and received a follow up phone call within hours but they didn't have the part but gave me Seikos number and I had the the part ordered in just a few minutes. I guess they were not interested enough in my business so I decided to take it elsewhere. As a hobby I buy and sell watches and do some repair work and intended to use them as a source for parts. Not anymore.